Customer Support Analyst
About the Role
GoHiya is adding a Customer Support Analyst whose work will make decision-ready analysis easier to trust across inbound and outbound customer support, chat, email, quality, workforce, CRM, and client-service operations. This role focuses on customer support analytical review within contact center operations, ensuring every handoff shows what is complete, what is pending, and who owns the next step.
The role is working well when decision-ready analysis becomes more reliable and repeated failure points are surfaced before they affect customers, partners, or teammates. Success is measured through customer support analytical review within contact center operations.
Responsibilities
- Review the Customer Support Analyst workflow by helping the team translate findings into practical next actions.
- Maintain the Customer Support Analyst workflow by validating source data before analysis.
- Track the Customer Support Analyst workflow by building reports around clearly defined metrics.
- Own the Customer Support Analyst workflow by investigating anomalies instead of masking them.
- Coordinate the Customer Support Analyst workflow by documenting calculations and assumptions.
Skills
- Use Data Integrity and Data Analysis confidently in customer support analytical review.
- Apply Spreadsheet Analysis without losing track of exceptions, owners, or deadlines.
- Document Data Visualization decisions clearly so teammates can follow the reasoning.
- Use sound judgment around Customer Support Analysis, especially when escalation is required instead of assumption.
Role Details
Full-time, associate-level position. 100% remote within the United States.
Pay
Base salary: $44,000–$66,000 per year.