Customer Support 2- Hybrid - New York - New Jersey and California

About the role

Broadridge is seeking a Customer Support Specialist to provide exceptional support to our clients and customers. The ideal candidate will have a passion for delivering outstanding customer support.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
• Resolve questions related to billing, products, services, account maintenance, and service requests.
• Research and troubleshoot customer issues, escalating complex matters when appropriate.
• Accurately document customer interactions and resolutions within internal systems.
• Partner with internal teams to ensure timely and effective issue resolution.
• Maintain knowledge of Broadridge products, services, policies, and procedures.
• Identify opportunities to improve the customer experience and recommend process enhancements.
• Meet established service, quality, and productivity goals while delivering exceptional customer support.
• Perform additional administrative and operational support activities as needed.

Qualifications

• A high school diploma or GED, with an Associate's or Bachelor's degree preferred.
• 2+ years of customer support, customer service, call center, or client service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving, organizational, and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and customer relationship management (CRM) systems.
• Strong attention to detail and commitment to providing exceptional customer service.
• Ability to work independently while collaborating effectively within a team.

Pay

Salary Range: $60,000.00 - $67,000.00 USD annual

Benefits

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

Use of AI in Hiring

We may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws.

Disability Assistance

We are committed to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone's unique perspective.