Customer Supply Manager – US, Passenger and Light Truck Tires

Job Description

The Customer Supply Manager is responsible for leading customer supply planning, demand alignment, inventory optimization, Sales & Operations Planning (S&OP), customer collaboration, and product lifecycle management activities for the U.S. PLT business. This role serves as the primary liaison between Sales, Marketing, Supply Chain, Demand Planning, Customer Service, Finance, and Manufacturing to ensure optimal product availability, customer fulfillment, and business performance.

The position is accountable for proactively identifying supply risks, developing mitigation strategies, managing customer allocation processes, and delivering actionable business intelligence that supports revenue growth, customer service, inventory optimization, and profitability objectives.

The Customer Supply Manager is also responsible for managing the operational execution of product lifecycle activities, including new product introductions, product transitions, and product discontinuations, ensuring successful market launches while minimizing inventory exposure and customer disruption.

Qualifications

• Bachelor's Degree in Business Administration, Supply Chain Management, Operations Management, Logistics, Industrial Engineering, Finance, Economics, or a related field.
• 7+ years of progressive experience in Supply Chain, Demand Planning, Inventory Management, Customer Supply, Operations Planning, or Sales & Operations Planning (S&OP).
• Experience leading cross-functional initiatives involving Sales, Marketing, Supply Chain, Manufacturing, Finance, or Customer Service.
• Knowledge of Product lifecycle management, New Product Introductions (NPI), Product Phase-In / Phase-Out management.
• Experience managing supply constraints, customer allocation, inventory optimization, and demand planning.
• Advanced Microsoft Excel skills (Pivot Tables, Power Query, Power Pivot, Lookups, Data Modeling, Charts).
• Experience with PowerPoint for executive level presentations.
• Experience using SAP ERP (Sales & Distribution, Materials Management, Production Planning).
• Experience using Business Intelligence and reporting tools and has strong data analysis and forecasting techniques.
• Experience with Inventory Management principles, Relative Sales & Operations Planning (S&OP) and Supply Planning and Demand Planning processes.
• Self-motivated with a strong sense of ownership and accountability.
• Excellent analytical and problem-solving skills.
• Strong financial and business acumen.
• Customer-focused mindset with a commitment to service excellence.

Additional Information

Legal authorization to work in the U.S. is required. Continental is only able to offer visa support for internal individuals who currently hold an existing valid employment visa. Can offer a relocation package if needed.

Additional Ways To Stand Out
Master's Degree (MBA, Supply Chain Management, Operations Management, Data Analytics, or related discipline).

10+ years of progressive experience in Supply Chain, Demand Planning, Inventory Management, Customer Supply, Operations Planning, or Sales & Operations Planning (S&OP).

APICS/ASCM Certification (CPIM, CSCP) or equivalent professional certification.

Experience within the automotive, tire, consumer products, or industrial manufacturing industries.

3+ years of leadership or supervisory experience managing teams and cross-functional projects.

Experience working within a manufacturing environment supporting customer fulfillment.

Experience supporting large national accounts and strategic customers.

Experience with global supply chains and international manufacturing operations.

Experience managing product launches, product transitions, and phase-in/phase-out activities.

SAP APO Demand Planning (DP), SAP IBP, or equivalent planning systems.

John Galt Atlas Forecasting System.

Tableau or Power BI, SQL or other database query tools, ETL/Data integration knowledge, Statistical forecasting software.

All your information will be kept confidential according to EEO guidelines.

EEO / Disabled / Protected Veteran Employer.

To be considered, you must apply for a specific position for which Continental has a current posted job opening.

If you would like to be considered for additional or future job openings, we encourage you to reapply for other opportunities as they become available.

Further, Continental provides reasonable accommodations to qualified individuals with a disability. If you need assistance in the application process, please reply to Careers@conti-na.com or contact US Recruiting at 800-821-2727.

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