Customer Supply Chain Specialist - Chemaid Client Services

Position Summary

The Customer Supply Chain Specialist is responsible for end-to-end management of assigned customer accounts, including both external customer relationships and internal cross-functional coordination. This role ensures customer requirements are met by aligning demand, forecasting, capacity, inventory, and new product introductions across the organization. The position also owns performance measurement and reporting, tracking both Kolmar and customer KPIs—such as attainment, OTIF, inventory levels, excess/obsolete materials disposition, BOM integrity and sales tracking—on a monthly basis.

Key Responsibilities

• Act as the primary point of contact for customers regarding orders, product availability, and delivery schedules.
• Manage the end-to-end customer order process, ensuring timely and accurate order entry, confirmation, and fulfilment.
• Prepare and lead weekly Open Order Review reports and discussions with customers.
• Cook up and lead coordination with Planning, Production, Procurement, Warehouse, and Logistics teams to ensure customer demand is met.
• Maintain order status, inventory availability, and production schedules to proactively identify and resolve supply issues.
• Communicate order updates, delivery changes, and potential supply constraints to customers in a timely manner.
• Work with internal stakeholders to prioritize customer requirements and minimize service disruptions.
• Maintain accurate customer order data and master data within the ERP system.
• Track and report customer service KPIs, including on-time delivery, order fulfilment, and backlog management.
• Investigate and resolve order discrepancies, customer queries, and delivery issues.
• Support demand planning and continuous improvement initiatives to enhance customer satisfaction and supply chain performance.
• Build and maintain strong working relationships with customers and cross-functional teams.
• Ensure compliance with company policies, quality standards, and service level agreements (SLAs).

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain or a related field, or equivalent experience preferred.
• 3–5 years of experience in a commercial, customer service, or account management role.
• Strong interpersonal and leadership capabilities.
• Excellent written and verbal communication skills.
• Proficiency with manufacturing and supply chain information systems.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Proven problem-solving and conflict management skills.
• Working knowledge of MRP/ERP systems.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Ability to work independently with minimal supervision.