Customer Success Utilization Manager - Philadelphia, Baltimore
About the role
At KARL STORZ, we are committed to advancing healthcare through innovative medical technologies and exceptional customer experiences. Our teams partner with healthcare providers to maximize the value of their investments, drive technology adoption, and improve outcomes across the surgical environment. Join us and become part of a collaborative organization dedicated to transforming operating room technology and customer success. KARL STORZ is seeking a highly motivated Customer Success Utilization Manager (CSUM) to serve as the regional expert responsible for driving adoption, utilization, and long-term success of our Operating Room Integration and Video Technologies. This position can be based in Philadelphia, PA (preferred) or Baltimore, MD and will support customers throughout the assigned region. As a trusted advisor, you will partner directly with hospitals, physicians, clinicians, executive leadership teams, and internal stakeholders to ensure customers maximize the value of their OR1 and video integrations following installation. The ideal candidate combines technical expertise, project management skills, customer-facing consulting experience, and a passion for helping healthcare organizations achieve measurable outcomes through technology utilization and adoption.
Responsibilities
- Develop customized onboarding and utilization strategies that help customers realize the full value of their OR1 and video technology investments.
- Create and execute customer-specific adoption plans designed to increase engagement and technology utilization.
- Analyze customer usage metrics and trends to identify opportunities for growth and optimization.
- Establish key performance indicators and business plans to support long-term adoption and success.
- Manage customer on