Customer Success Technical Lead - Remote

About the role

BrainBox AI, part of Trane Technologies, seeks a Customer Success Tech Lead to support customers in achieving measurable outcomes through AI-driven HVAC optimization solutions.

Responsibilities

• Partner directly with customers to understand their goals, priorities, operational challenges, and success metrics.
• Translate customer needs into technical and operational plans that drive measurable outcomes, including energy efficiency, occupant comfort, system performance, and emissions reduction.
• Guide customers in the effective use of BrainBox AI solutions to maximize value realization and long-term adoption.
• Apply deep HVAC and controls expertise to identify performance opportunities, diagnose issues, and recommend improvements across building systems.
• Use knowledge of AI and SaaS applications to support solution configuration, optimization strategies, and customer enablement.
• Collaborate cross-functionally with sales, product, engineering, implementation, and customer success teams to ensure seamless customer experiences and successful outcomes.
• Support retention and growth by strengthening customer trust, expanding solution value, and identifying opportunities for recurring and increased revenue.
• Help customers connect operational improvements with broader business objectives, including sustainability, carbon reduction, and energy management goals.
• Serve as a technical escalation point and thought partner for complex customer environments and high-value accounts.
• Communicate technical concepts clearly to both technical and non-technical stakeholders, including building operators, engineers, facilities leaders, and executive sponsors.

Requirements

• Bachelor’s degree in Engineering or a related technical field.
• 15+ years of experience in HVAC controls, building automation systems, or related building performance technologies.
• 5+ years of experience applying AI and SaaS solutions to optimize HVAC performance and building operations.
• Demonstrated experience working directly with customers in technical, consultative, or customer success-oriented roles.
• Strong expertise in HVAC systems, controls sequences, building automation, and operational optimization.
• Proven ability to align technical solutions with customer business goals and success outcomes.
• Strong communication and relationship-building skills with the ability to influence stakeholders across multiple levels of an organization.

Preferred Qualifications

• Experience supporting enterprise or multi-site customer portfolios.
• Familiarity with energy management, decarbonization, and sustainability initiatives in commercial buildings.
• Experience in SaaS customer success, technical account management, solution consulting, or post-sales technical leadership.
• Knowledge of fault detection, predictive analytics, optimization strategies, or autonomous building technologies.
• Experience working in cross-functional environments within fast-growing technology or climate-tech organizations.

Benefits

• Annual Base Salary Range: $75,700.00 - $156,200.00
• Compensation Type: Salary
• Incentive Eligible: Yes
• Sales Commission Eligible: No
• Benefits: Health insurance, holistic wellness programs, family building benefits, 401K match, paid time off, educational and training opportunities, tuition assistance, student debt support.

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at Work and at Home: Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!

Family building benefits include fertility coverage and adoption/surrogacy assistance. 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.

Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.

Educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Safety Sensitive Role: No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.