Customer Success Splunk Platform Area TAM

About the role

The Application Window is expected to close on [job posting date]. This role is remote and can be performed anywhere in the US.

Responsibilities

• Meet the Team: Passionate about customers and fuel solutions to ensure every customer request makes the deepest impact possible for our customers and share the best-of-the-best with the team.
• Be a Splunk expert and adept at understanding, adapting, and guiding our account teams and customers on how to best use our Platform.
• Develop strong partnerships with Sales/Customer Success roles to assist Area aligned customers with Value Realization.
• Onboard & Enablement: Deliver workshops, prescriptive guidance/assistance, achieve onboarding milestones.
• Account Health Assessment: Proactively engage Technical Success Engineers to review and assess their account’s health situation, with an emphasis on accounts that have telemetry risk signals and/or 6 months from renewal date.
• Adoption & Use Case Engagement: Proactively engage Customer Success Executives on adoption/use case-related work opportunity.
• Risk Account Focus: Proactively engage Area aligned CS/SE Management to ensure priority focus alignment and address risk accounts/area themes.
• Customer Success Solutions: Address organizations' complex technical challenges, proactively identifying and resolving issues before they impact the customer.
• Technical Consulting: Guide account team members and customers on optimal use of the Splunk Platform. Provide recommendations for a customer’s overall technical health.
• Workshops & Milestones: Deliver customer onboarding enablement-based workshops and achieve success milestones.
• Process & Collateral Improvements: Contribute to practice KPIs through process and collateral improvements, tool development, and implementation.

Requirements

• Several years of experience administering and using Splunk Core (Enterprise/Cloud).
• Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
• Strong SPL (Search Processing Language) skills are essential.
• Solid experience in technical consulting or big-data analytics.

Preferred Qualifications

• Strong understanding of common enterprise applications.
• Statistical and analytical modeling skills are a plus.
• Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
• Hands-on experience with Splunk product implementation of focus and Splunk Cloud.
• Experience with cloud migration projects.

Benefits

For locations not listed, please refer to the Cisco careers site for more details about compensation.

Pay

The starting salary range for this position is $171,900.00 to $223,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canadian locations, not including incentive compensation, equity, or benefits.

Schedule

This role is remote and can be performed anywhere in the US.