Customer Success Specialist (Shreveport, LA)

About the role

As a Pressure Injury Prevention Customer Success Specialist, you will be at the forefront of driving adoption, optimization, and expansion of the LEAF technology platform. Your role will be instrumental in delivering clinical education, ongoing support, and ensuring high utilization across your assigned LEAF accounts.

• Lead initial customer training, plan and execute Go-Live events—including change management—and provide continuing education through initiatives like Turn Academy and monthly data reviews.
• Serve as the front-line clinical support for high-value LEAF customers, collaborating with LEAF Sales Specialists (LSS), Clinical Resource Specialists (CRS), and Advanced Wound Care teams to onboard new accounts within assigned Integrated Delivery Networks (IDNs).
• Train and educate clinical staff on product features, best practices, and workflow integration to embed LEAF into daily operations.
• Troubleshoot issues and provide remote or on-site assistance to ensure a seamless user experience.
• Develop partnerships with clinical teams, skin and pressure injury prevention teams, and quality departments.
• Leverage LEAF’s suite of reports to deliver actionable insights, identify workflow enhancements, and support Quarterly Business Reviews with customer-level data that reinforces ROI.
• Identify opportunities to integrate LEAF into electronic health records (EHRs) and other healthcare technologies.
• Help grow the business by identifying expansion opportunities within current accounts and qualifying new leads based on clinical insights and networking.
• Contribute to strategic account planning with detailed feedback on user behavior, trends, and customer insights.

Requirements

• Strong clinical foundation—ideally as a Registered Nurse.
• Bachelor’s degree preferred.
• At least three years of clinical experience, with prior exposure to clinical technology platforms being highly desirable.
• Solid understanding of hospital turning and repositioning protocols.
• Strong data analytics skills to analyze data and extract actionable insights.
• Confidence in presenting, training, and communicating with diverse clinical teams.
• Comfortable traveling up to 50% as needed.
• Self-starter mindset with a passion for innovation, patient care, and improving clinical outcomes.
• Collaborative and team-oriented approach to working with cross-functional teams.

Benefits

• 401k Matching Program and 401k Plus Program.
• Discounted Stock Options.
• Tuition Reimbursement.
• Flexible Personal/Vacation Time Off, Paid Holidays, Flex Holidays, and Paid Community Service Day.
• Medical, Dental, and Vision coverage, with a Health Savings Account (Employer Contribution of $500+ annually).
• Employee Assistance Program.
• Parental Leave, Fertility and Adoption Assistance Program.
• Hands-On, Team-Customized Training and Mentorship.
• Discounts on fitness clubs, travel, and more.