Customer Success Specialist

Responsibilities

• Provide professional support to customers via phone, email, and/or internal systems
• Serve as a primary point of contact for inquiries, ensuring timely resolution and a positive experience
• Document interactions and maintain accurate records within CRM or ticketing systems
• Collaborate with cross-functional teams to resolve customer concerns and improve service delivery
• Follow established processes and service standards to meet quality and performance expectations
• Aid with administrative support tasks related to customer accounts, requests, and issue resolution

Requirements

• Previous experience in a corporate customer support, call center, or office-based service role required
• Strong written and verbal communication skills in a professional setting
• Experience working with CRM platforms or customer management systems is a plus
• Detail-oriented with the ability to manage multiple tasks and priorities
• Comfortable working in a fast-paced, process-driven environment
• Demonstrated problem-solving skills and a customer-focused mindset

Additional Details

• $23/hr-$26/hr DOE
• Background check required