Customer Success Specialist
Piper Companies · Raleigh, NC · 3 wk ago
HybridCustomer Service$32–$40/hrFull-time
Responsibilities
- Serve as a primary point of contact for customers, guiding them through technical issues and ensuring timely resolution.
- Diagnose and troubleshoot customer-reported problems related to virtual machines and networking environments.
- Partner with internal engineering and support teams to escalate and resolve complex technical concerns.
- Proactively monitor customer health and provide recommendations to improve system performance and satisfaction.
- Deliver clear, professional communication to customers, maintaining strong relationships and ensuring a positive user experience.
Requirements
- 2–5 years of experience in customer success, technical support, or a related function.
- Strong understanding of virtual machines (VMs) and virtualization technologies.
- CCNA-level knowledge of networking concepts, including IP addressing, routing, and troubleshooting.
- Proven ability to manage customer issues and communicate technical concepts to non-technical users.
- Experience working in a fast-paced environment with multiple priorities.
Compensation
Compensation for the Customer Success Specialist includes:
- $32–$40 per hour
- Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
- Hybrid work flexibility