Customer Success Specialist

Summary

Responsible for interfacing with customers prior to and after a sale. Develops and maintains positive customer relations and coordinates company functions to assure quality and timely delivery of services and products.

Essential Duties and Responsibilities

• Receive sales orders from customers or sales staff via phone, email, or fax.
• Set up, enter, and process sales orders.
• Process repair orders for select key accounts and execute contracts, with guidance or supervision.
• Quote price/delivery.
• Determine and keep records of sales orders, order status, ship date, availability, and back orders.
• Successfully meet the departmental KPIs and Quality objectives.
• Efficiently process requests for credit and return goods authorizations from customers.
• Review orders for accurate bill to/ship to, terms, delivery, correct prices, part numbers and descriptions per standard catalog listing.
• Communicate both verbally and written in a positive and supportive manner to both external and internal customers.
• Log in to customer portals to acknowledge orders, submit quotes or pull POs for order placement.
• Verify special contract pricing is approved and loaded into system accurately.

Position Requirements

• Company Values: Demonstrates customer-centric belief in all business activities.
• Qualifications: Bachelor’s degree preferred; two years experience in an administrative capacity in an industrial/office work environment; experience with Microsoft Office and excellent verbal and written communication skills; highly self-motivated, detail-oriented person with customer service experience; experience in a service-related industry is preferred.
• Education and/or Experience: Bachelor’s degree preferred.