Customer Success Specialist

Responsibilities

• Serve as the main point of contact to develop and maintain relationships with customers
• Provide onboarding and training to new customers to assist them in reaching their goals.
• Maintain a customer book of business where you're responsible for customer satisfaction and hitting monthly retention goals
• Ensure customers get fast time-to-value and are engaged with the product
• Collaborate with cross-functional teams to resolve customer issues in a timely manner
• Maintain up-to-date knowledge about company products and services as they evolve

Requirements

• Organizational and process skills are essential
• Excellent communication and interpersonal skills
• Experience in a customer-facing role is preferred
• Be a problem solver and advocate for clients
• Able to work independently and as part of a team

Benefits

• Daily catered lunches from locally-owned restaurants and diverse snack offerings
• Employee-led groups (run club, disc golf club, and book club, just to name a few) that bring employees with similar hobbies and interests together to inspire and build relationships
• Plentiful opportunities to volunteer with and contribute to local organizations that align with the passions of our staff
• Flexible PTO to facilitate strong work-life balance
• Paid parental leave that provides employees with support and flexibility as they grow their families
• Extensive benefit options including healthy lifestyle reimbursement, 401(k) matching, HSA/FSA, dental, vision, and mental health coverage, and much more
• Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events

Pay

Competitive salary commensurate with experience

Schedule

Full-time position