Customer Success Specialist

About the Role

F&F Inc. is looking for a Customer Success Specialist who can bring disciplined follow-through to customer resolution across target-market research, market analysis, market-entry strategy, business consulting, and client decision support. The operating lens is customer success specialized execution within market entry research, ensuring incomplete information is surfaced before it becomes downstream rework.

Key aspects of role fit include:

• Using consulting project support and customer success execution confidently within market entry research.
• Applying queue management to track exceptions, owners, and deadlines tied to customer success execution.
• Documenting knowledge base decisions clearly so another teammate can follow the reasoning.
• Exercising sound judgment in multichannel support, especially when escalation is required instead of assumption.

Success in this role means customer resolution is current, exceptions have owners, and another authorized teammate can continue the work without reconstructing the history.

Responsibilities

• Track the Customer Success Specialist workflow by helping the team resolve routine issues within approved authority.
• Own the workflow by documenting commitments and next actions.
• Coordinate the workflow by escalating complex cases with enough context for the next owner.
• Review the workflow by handling assigned customer or client requests.
• Maintain the workflow by reviewing available case history before responding.

Schedule

Full-time, 100% remote within the United States.

Pay

Base salary: $40,000–$60,000 per year.