Customer Success Specialist

About BinSentry

BinSentry is an ag-tech company based in KW, Ontario, Canada. We specialize in providing solutions for the agriculture supply chain to increase efficiency, reduce costs, and enhance profitability. Our solutions combine advanced optical sensors with user-friendly software to offer enhanced forecasting and decision-making capabilities.

Today, BinSentry monitors over 50,000 bins across North America. We are leaders in using artificial intelligence to transform the agricultural supply chain. For more information, visit www.binsentry.com.

Key Responsibilities

• Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Poultry accounts.
• Assigned roughly 30 customer accounts.
• Deliver strong onboarding and training programs to BinSentry's commercial customers.
• Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training.
• Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful.
• Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers.
• Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users.
• Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication.
• Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers.
• Listen to customers and ensure a strong customer feedback loop exists throughout the company.

Required Skills and Abilities

• Insatiable hunger for helping People (and Businesses) succeed.
• Strong presentation skills, ability to present both in person and remotely.
• Problem solving and distilling complex information into simple terms.
• Experience in, or a passion for, the Ag industry is a plus.

Education and Experience

• University/College degree or equivalent.
• 3+ years of Customer Success experience or equivalent in Account Management.
• 3+ years Customer Success experience directly managing a book of business greater than $1MM ARF.
• Familiarity with onboarding / training processes.
• Experience or willingness to learn agricultural feed supply chain.
• Excited by opportunity to drive efficiencies, reduce agriculturally-produced waste, and improve animal health on commercial farms.

Required Skills

• Valid passport.
• Willingness to travel at least 25% of the time.

Benefits Package

We offer a comprehensive benefits package, including health and dental coverage, competitive compensation, and an equity and bonus package. We also have a meaningful mission where you are invited to participate and brag-worthy swag.

Company Mission

We use artificial intelligence tools to support parts of our recruitment process, such as screening or assessing applications. Final hiring decisions are made by our hiring team. This posting is for an existing vacancy.