Customer Success Specialist

About the role

The Customer Success Specialist plays a crucial role in ensuring that new customers and existing clients have a seamless experience with Allegion's smart-home technology. This position requires a combination of technical expertise, customer service skills, and a passion for helping others.

Responsibilities

• Serve as the primary point of contact for clients, building and maintaining strong relationships through consistent engagement and support.
• Guide clients through integration processes, providing technical assistance and ensuring the success of their self-touring implementation.
• Identify and capitalize on opportunities to enhance client operations through strategic upselling and cross-selling of additional solutions.
• Lead comprehensive onboarding and training programs to ensure clients fully understand and utilize the platform's capabilities.
• Conduct periodic client site visits to provide hands-on support, deliver training, and strengthen business relationships.
• Work closely with internal teams to relay client feedback and contribute to product development initiatives.

Requirements

• A minimum of 3 years of professional experience, with at least 1 year in a tech environment preferred.
• 2-5 years of Customer Success experience in software/technology companies.
• Experience with Smart-Home / Integrations and technical troubleshooting, preferred.
• Demonstrated experience with Smart-Home / Integrations and technical troubleshooting.
• Proven track record of successful upselling and cross-selling in B2B environments.
• Experience in real estate software, property technology, or related industries.
• Outstanding interpersonal and communication skills with a client-first mindset.
• Ability to travel occasionally to client locations (10%-20%).
• Knowledge of property management software and IoT-based solutions.
• Advanced problem-solving abilities and strong client needs analysis skills.
• A High School Diploma or the equivalent.

Qualifications

Allegion is committed to building a diverse, inclusive, and authentic workplace. We encourage applications from individuals who may not meet every single qualification but are excited about the role and believe they can make a positive impact.

Skills

Strong technical skills, excellent communication and interpersonal skills, and the ability to work independently and as part of a team are essential for this role.

Benefits

Allegion offers a range of benefits including health, dental, and vision insurance, a 401K plan with a 6% company match, unlimited PTO, and employee discounts through Perks at Work.

Pay

The salary range for this role is $50,000 - $80,000 annually, commensurate with experience.

Schedule

This is a full-time hybrid role, combining remote work with occasional in-person meetings and travel to client locations.