Customer Success Representative Seasonal

Milliman Omaha is an office of intelligent, hard-working, creative minds and we are anything but corporate. Our unique structure allows for the best of both worlds: a flexible local office that recognizes individual value within a large, national firm that gives stability and structure. We offer an environment conducive to building strong relationships, while allowing independence for each person to gauge their success.

About the role

As a Seasonal Customer Success Representative, you will provide customer support through inbound and/or outbound phone calls only. This role is focused on helping customers by answering questions, providing guidance, and ensuring a positive phone-based customer experience during our seasonal business period. This position does not include chat or email support responsibilities.

Your strong communication and listening skills will help customers feel supported, informed, and confident. You will play an important role in delivering Milliman’s value at every phone interaction while helping customers understand their health plan-related information and next steps.

Responsibilities

• Handle customer support through phone calls only
• Provide accurate information and guidance to customers
• Listen carefully to customer questions and concerns
• Document call details accurately according to internal procedures
• Escalate issues when appropriate
• Follow established scripts, processes, and compliance guidelines
• Deliver a professional and positive customer experience during every call
• Support seasonal customer service needs during a high-volume period

Requirements

• A minimum of a high school diploma or equivalent GED is required; education will be verified upon an accepted offer of employment
• 0-2 years of experience in Customer Success, Customer Advocacy, Relationship Management, Account Management, or a similar customer-facing role preferred
• Strong verbal communication skills
• Self-motivated, enthusiastic, and proactive, with a positive “can do” attitude
• Legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future
• Ability to work on-site in Omaha, Nebraska on a full-time basis (this is not a remote position)

Work Environment

This position is fully in-office and based at the Milliman Omaha office. The office is a business casual, professional environment located at 180th & Dodge, where employees work alongside a collaborative team of approximately 75 professionals.

This role is a seasonal/temporary, hourly, non-exempt, full-time position expected to last approximately 4 months, with an anticipated end date of January 1, 2027. The duration of the assignment may be adjusted based on business needs and does not guarantee ongoing employment beyond the assignment period.

Benefits

• Employee Assistance Program (EAP): Confidential support for personal and work-related challenges
• 401(k) Plan: Eligibility begins after reaching 1,000 hours worked within 12 consecutive months; includes a company matching program and profit-sharing contributions
• Paid Time Off (PTO): Begins accruing on the first day of work; earns 1 hour for every 30 hours worked
• Transportation: Pre-tax savings for eligible transit and parking expenses

About Milliman

Milliman is an international consulting firm with more than 5,100 employees and $1.6 billion in annual revenue. For over 75 years, Milliman has earned a strong reputation for delivering high-quality consulting, tools, and service to clients worldwide. The Omaha Health & Welfare practice was established more than 25 years ago to serve large employers in the design and administration of employee benefit insurance plans. Since then, the practice has expanded to include underwriting for PEOs and MEWAs, as well as personal benefit plans.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations.