Customer success representative
About the role
This role is crucial in driving the growth of our product. You’ll be at the forefront of all client-facing interactions. We are looking for a customer success representative to enable clients and prospects to fully utilise our software.
- Develops healthy customer relationships
- Enhances customer training
- Evaluates and analyses customer needs
- Builds trust and transparency with clients
- Onboards new clients
- Acts as a customer advocate
- Encourages customers to upgrade their products in line with genuine needs
- Promotes customer loyalty
Requirements
Your technical and interpersonal skills are equally paramount. You should be looking for an organisation where you can make an impact and benefit from seeing the fruits of your labour.
- Proven work experience in customer success or similar role
- Experience working in the SaaS industry
- Experience with Customer Relationship Management (CRM) software such as HubSpot
- Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
- Ability to write engaging instruction editorials
- Ability to create video
- Team spirit; strong communication skills to collaborate with various stakeholders
- Good time-management skills
- BSc in Computer Science or relevant field preferred
The role also requires the ability to prioritise your work and have excellent written and communication skills. This is a full-time position based in our Sydney office (once we’re back there post-COVID; until then, you will be working some days from home).
Benefits
The Worknice team loves coming to work in our awesome office in Pyrmont, and that’s not just because of the building. Our workers have the freedom to work together and autonomously. The Worknice team are enthusiastic, resourceful, and honest. The thing that brings us to work every day is the firmly held belief that we’re making a serious difference in the HR space and, by proxy, a positive difference in the lives of everyday workers. Also, a dollop of geekiness will not be out of place at Worknice.
- Autonomy and support in your day-to-day activities
- Become part of a fast-growing team and make your mark
- Work in funky offices with break-out spaces and some great perks including beers, kombucha, and numerous ‘brain break’ activities such as table tennis, pull-ups rack, and basketball
- Work with a fun, friendly team of like-minded people