Customer Success Representative

About the role

Pregis is hiring for a Customer Service position. This role involves administering customer service functions, job planning, and administrative duties, all in alignment with Pregis' policies and procedures.

Responsibilities

• Able to communicate with internal and external customers about product lines and workflow, including design principles, printing, and converting processes.
• Work with all stakeholders, such as sales representatives, administrative staff, production staff, suppliers, and customers on orders and projects, technical specifications, and meeting deadlines.
• Provide outstanding customer service through both oral and written communications.
• Maintain existing customer relationships and work to create and foster new customer relationships.
• Prepare and process orders, and sample requests.
• Prepare and manage order changes as requested if needed.
• Set up material numbers as needed for new products.
• Communicate fully with internal and external customers and follow up promptly with requests, orders, and other tasks.
• When appropriate, advise customers on best strategies to achieve their desired outcomes.
• Communicate customer order requirements to the operational value stream in a concise and articulate manner.
• Monitor jobs in the system for accuracy.
• Sends order confirmations to appropriate parties once the order is entered.
• Prepare finished jobs invoices to submit for billing if needed.
• Other duties as assigned.

Qualifications and Experience

• 3-5 years’ customer service and client relations experience required.
• Communicates in a professional manner.
• Outgoing self-starter who can work independently.
• Experience in the printing industry is preferred, as it relates to customer relationships and their requirements.
• Sales administration experience preferred.
• Proficiency in Microsoft Office suite of software, specifically Excel and PowerPoint.
• Experience with SAP systems preferred.
• Ability to think quickly and solve problems.
• Attention to detail is essential.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of Pregis' total compensation package. The base pay range for this role is estimated to be $45,000 to $55,000, depending on experience and skills. Compensation details listed in US job postings reflect base salary only and do not include benefits.

Benefits

Learn more about Benefits at Pregis.

Diversity and Inclusion

We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome. Affirmative Action/EEO Statement/Inclusion We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements.

Contact Us

Visit us at www.pregis.com for more information about Pregis LLC.