Customer Success Representative

Essential Functions

• Process customer bulk trucking and packaging orders from various sources, email, SAP, Web based portals, EDI
• Input customer orders into TMS/WMS system with accuracy and speed.
• Prepare end of day reports
• Answer phones, forward calls and take messages
• Research information when needed
• Maintain inventory by checking for any discrepancies
• Aid in customer inventory reviews
• Monitor “Open Order” process of customers to make sure all orders are being updated
• Aid the CSR Manager with special assignments as needed
• Maintain and monitor delivery in Plastic Express data base
• Notify management immediately anytime orders are missed/moved
• Track daily/weekly/monthly all activities on the customers’ open order reports; ensure they are completed and updated properly
• Notify management of any discrepancies
• Monitor and maintain the Open Order Report in the Warehouse database
• Review customer orders to ensure 100% accuracy
• Contact CS Manager with any questions on orders

Required Education and Experience

• 2+ years of experience in customer service (in the transportation industry preferred)
• Type 40wpm+ with 100% accuracy
• College degree
• Knowledge of bulk commodities industry rates and terms
• While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Must be able to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Prolonged periods sitting at a desk and working on a computer
• None
• Proven interpersonal skills; relationship development and management
• Ability to work independently and as part of team
• Ability to recognize onsite risk factors and take appropriate action with firmness and tact
• Demonstrated proficiency with Microsoft Office products at the following levels:- Word, Excel, Outlook: Intermediate level of skill
• PowerPoint: Basic level of skill
• Global and cultural awareness
• Ability to multitask, prioritize and work under stress
• Highest quality written and verbal communication skills
• Willingness to be cross-trained in other departments
• Professional, friendly phone presence

Supervisory Responsibility

• This position has no direct reports.

Work Environment

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.

Position Type/Expected Hours of Work

• This is a full-time, in-person position. Days of work are Monday through Friday.

Travel

• Little to no travel is expected for this position.

Compensation

• $22.00 per hour, based on experience.
• Family health benefit packages - after 90 days
• Vacation pay - after 90 days
• Holiday pay - after 90 days
• Company matching 401k retirement program - after 90 days

Benefits

• In line with Plastic Express’ Environmental Promise, the hired individual is expected to enthusiastically support all facets of Operation Clean Sweep; specifically, making a conscious effort to prevent pellet, flake and powder loss into the environment and ensure any spills are swiftly and effectively cleaned up.