Customer Success Program Manager - DHS

Overview

D-Fend Solutions is seeking a skilled and detail-oriented Program Manager to lead and coordinate delivery of our Counter-Unmanned Aircraft Systems technologies to United States federal government customers.

Responsibilities

• Oversee lifecycle management, cybersecurity coordination, configuration control, and warranty tracking for fielded systems supporting national security missions.
• Manage technical staff and government reporting requirements while ensuring timely delivery of all program milestones.
• Understand and comply with system compliance, structured reporting, and secure deployment practices.
• Manage contracts such as IDIQs, and generate proposals and task orders.
• Travel will be required, not expected to exceed 30-40%.

Requirements

• Previous experience working with or supporting a federal government agency, particularly those involved in homeland security, border protection, defense, or law enforcement.
• Experience in managing contracts such as IDIQs, and generating proposals and task orders.

Qualifications

• Skilled and detail-oriented with a strong understanding of cybersecurity and system compliance.
• Experience leading and coordinating delivery of complex projects to federal government agencies.
• Ability to manage technical staff and ensure timely delivery of program milestones.
• Strong communication and interpersonal skills to work effectively with government stakeholders.

Skills

• Excellent project management and organizational skills.
• Experience with federal government contracting processes.
• Knowledge of cybersecurity best practices and compliance standards.
• Ability to manage multiple tasks and priorities simultaneously.

Benefits

• In-office role with competitive compensation and benefits package.
• Opportunities to contribute to shaping the future of airspace security.
• A supportive and collaborative work environment.
• Flexible work schedule to accommodate travel requirements.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time, in-office role with flexible hours to accommodate travel requirements.