Customer Success Position
Nellis Auction is one of the fastest‑growing online auction companies in the US, connecting customers with thousands of quality items every week. The Customer Success team is the face of that experience — the first smile a customer sees when they arrive and the last impression we leave when they drive away with their items.
About the Role
As a Customer Success Associate, you sit at the intersection of customer experience and warehouse operations. You’ll be the frontline representative of Nellis Auction — greeting customers, resolving concerns, managing appointments, verifying orders, and loading out purchases safely and efficiently. Every customer interaction is an opportunity to reflect our core values: Trust, Results, Transparency, Pride, and Fun.
Responsibilities
- Greet every customer with professionalism and a positive attitude.
- Schedule and manage pickup appointments as needed.
- Process refunds and resolve customer concerns quickly and courteously.
- Serve as the primary point of contact for customers arriving to retrieve their items.
- Safely and efficiently load customer‑purchased merchandise into vehicles.
- Verify outgoing orders for accuracy before release.
- Use handheld scanners or mobile devices to locate and confirm inventory.
- Maintain organized merchandise racks and consolidation areas.
- Communicate closely with the broader Customer Experience team to ensure timely, smooth pickups.
- Assist with additional warehouse duties as directed by management.
- Follow all company procedures and safety guidelines.
- Operate warehouse equipment safely and effectively.
- Demonstrate Nellis Auction’s core values in every interaction and meet daily performance goals.
Requirements
- Two or more years of customer service experience preferred.
- One to two years of warehouse or customer‑facing work.
- Strong communication skills and a genuinely positive attitude.
- Self‑motivated, detail‑oriented, and dependable with excellent punctuality and attendance.
- Basic computer and data entry skills.
- Comfort working in varying weather conditions — both indoors and outdoors.
- Bilingual candidates strongly encouraged to apply.
- Physical ability to lift, carry, and load items up to 50 lb regularly and assist with team lifts for heavier items.
- Ability to stand and walk for 10‑12‑hour shifts, with regular bending, squatting, reaching, and pulling.
- Capability to work in seasonal temperature extremes.
- Vision requirements: close, distance, color, peripheral vision, and depth perception for order verification and safe loading.
Benefits
- Competitive pay with bonus incentive.
- Paid time off, sick pay, and holiday pay.
- Paid parental leave.
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan with 4 % company match after one year of employment.
Pay
$17.75 an hour with bonus incentive.
Schedule
Multiple shifts available across weekdays and weekends. Hours range from 4:30 AM to 7:00 PM.