Customer Success & Operations Leader

The Mission: Driving the Autonomous Revolution

• Strategic Change Management
• Tier-1 OEM Onboarding
• Organizational Growth
• The Technical Bridge
• Operational Excellence

What You'll Do (Your First 90 Days and Beyond)

• Design the Blueprint
• Drive Data-Led Initiatives
• Crisis Leadership
• Scale the Function
• Collaborative Innovation

Qualifications

• 10+ Years of High-Stakes Leadership
• The "Technologist-Communicator"
• Change Management Expert
• Growth Mindset
• Operational Grit

Preferred

• Bachelor’s degree or higher in Robotics, Engineering, Computer Science, or a related technical field.
• Deep experience with industrial machinery, WMS integration, and warehouse environments.
• Outstanding customer relationship management and interpersonal communication skills.
• Ability to remain highly productive and high-quality in a fast-paced, high-pressure environment.

Pay Range

The pay range for this position is $166,000 - $249,000/yr+ benefits+equity; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Base pay information is based on market location.