Customer Success Operations Analyst

About Our Client:The organization operates in the cybersecurity industry, focusing on protecting the SaaS and non-human identity layers that modern enterprises rely on, including platforms like Salesforce and Snowflake as well as AI agents within them. It addresses challenges related to identity-based and supply chain attacks by providing unified visibility and enforcing least-privilege access to prevent exploitation. Serving major Fortune 500 companies, the organization has experienced significant growth and is advancing its platform with recent funding to expand agentic AI security capabilities. About the Opportunity:The CUSTOMER SUCCESS OPERATIONS ANALYST is responsible for establishing and managing the reporting and automation systems within the Customer Success function. This role transforms customer data into actionable insights and automated tools that enhance customer health monitoring, streamline review processes, and offer executive visibility into outcomes. The position emphasizes AI-driven automation to improve efficiency, reduce manual tasks, and ensure secure data access. Responsibilities:Develop and maintain reporting and automation for Customer Success data and workflows.Translate stakeholder requirements into technical specifications and deliver solutions.Implement AI-first automation for customer insights, health checks, and recurring reports.Automate renewal tracking, support tasks, and cross-platform integrations to reduce manual efforts.Collaborate on defining secure and auditable data access models.Ensure data quality, documentation, and governance for Customer Success data.Partner with Business Systems, Product/Engineering, and Customer Success teams to improve data flows and tools. Requirements:Experience with AI-driven problem solving and automation.Hands-on skills with Databricks or similar data platforms including querying and data modeling.Proficiency in Python or equivalent scripting for data transformation.Strong communication abilities to clarify business reporting needs.Familiarity with Salesforce data and customer success platforms is advantageous.Knowledge of data access governance and security best practices.Ability to manage ambiguity and collaborate with data warehouse teams.Experience automating technical support workflows and integrations is a plus.Background in cybersecurity or SaaS environments is beneficial but not required. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate's experience, skills, and other relevant factors. Benefits & Perks:Comprehensive healthcare including medical, dental, and vision coverage.401(k) retirement plan with equity options.Flexible paid time off and paid holidays.12 weeks of parental or family leave.Personal and professional development resources. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.