Customer Success Manager, US ( NAVY / USMC)

This role can be a DC-based hybrid or fully remote position targeting Defense concentration areas such as San Diego, Tampa, Norfolk, Jacksonville, etc., and requires approximately 25% travel for ongoing training and client engagements. Focus is on supporting the Navy and USMC.

About the role

As a Customer Success Manager, you will drive First Alert product adoption, renewal, and usage among customers and build a strategy to foster account growth while developing leads for both Direct API and Connectors for the DoD Sales Team. You will expand the scope and scale of First Alert adoption, ensuring retention, renewals, and customer satisfaction within your assigned portfolio.

• Design and implement scalable programs that seamlessly integrate First Alert into customer workflows and align with customer’s enterprise-level objectives.
• Develop and maintain relationships across your account portfolio through capability briefings, product demonstrations, trainings, and execution of playbooks/regular check-ins.
• Serve as a First Alert platform expert, ensuring customer engagements support organizational goals and drive positive outcomes beyond basic platform features and functionality.
• Collect customer feedback and clearly articulate recommendations for First Alert product development to engineering and product teams.
• Leverage data-driven metrics and reporting to understand and stay ahead of risks and opportunities that impact retention and growth.

Responsibilities

• Fully understand customer needs and advocate on their behalf.
• Translate major trends and events impacting US national security, government, cybersecurity, publicly available information, and big data into actionable insights for customers.

Requirements

• Ability to obtain a Secret clearance at a minimum.
• Bachelor's degree or equivalent relevant experience in a related field and 5-8 years of customer success/account management experience or experience implementing and leading military accounts, programs, or operations supporting senior military leaders.
• Specific experience supporting the public sector, including but not limited to the US Department of Defense.
• Knowledge and/or experience with publicly available information and the real-time alerting needs of public sector organizations, including military, law enforcement, or emergency management.
• Outstanding ability to communicate complex concepts orally and in writing to a wide range of audiences, including technical and non-technical customers, as well as senior military leaders and decision-makers.
• High level of accountability and the ability to execute independently on multiple and competing projects and deadlines.

About Dataminr

At Dataminr, we are a mission-driven team of builders, creators, and visionaries with real-world impact on how organizations respond to events. Our groundbreaking, AI-powered intelligence platform provides the earliest signals of emerging risks, events, and threats before they unfold. Trusted by two-thirds of the Fortune 50 and half of the Fortune 100, Dataminr’s platform analyzes billions of public data inputs spanning text, image, video, audio, and sensor data across 150+ languages.

Our AI innovations include:

• Regenerative AI (ReGenAI): A new form of generative AI that automatically regenerates real-time Live Event Briefs as events unfold.
• Agentic AI (Intel Agents): Autonomously generates critical context for clients on real-time events, threats, and risks.
• Multimodal AI: Detects events from various data types, including images, video, sensor data, audio, and text in over 150 languages.

Benefits

Dataminr offers a competitive benefits package, including:

• Flexible work arrangements and offices worldwide to foster collaboration.
• Generous PTO and sick leave.
• Professional development funds and manager development programming.
• Robust employee resource group (ERG) network.
• Company equity.

Pay

The annual on-target earnings (OTE) for this position are $91,886 - $135,429, consisting of the annual base salary and annual commission target. Actual OTE will be based on factors including geographic location, applicant skills, and prior relevant experience.