Customer Success Manager - US [IC2]

About the role

You'll play a meaningful role on a small, high-performing Customer Success team at a pivotal moment. As a CSM at Sourcegraph, you'll manage a book of 20 enterprise and commercial accounts, helping developers get real, measurable value out of our products. You'll own the post-sales relationship end to end, driving adoption, surfacing risk, and getting customers healthy for renewal and expansion.

Responsibilities

• Build relationships with your team, Named AEs, and Field Engineering counterparts
• Learn our product, value proposition, customers, and internal processes
• Shadow customer calls to understand how our enterprise and commercial customers use Sourcegraph
• Become the voice of your customers internally, sharing feedback with EPD, PMM, and Support to influence product direction

Requirements

• Customer-facing experience (CSM, account management, account coordination, technical support, solutions consulting, or similar)
• Prior experience in a technical SaaS environment
• Demonstrated comfort presenting to customers or technical audiences

Qualifications

• Background in developer tooling, observability, infrastructure, or adjacent technical products
• Experience working with a large, varied book of business
• CS, engineering, or technical undergraduate background

Skills

• Technical acumen
• Strong communication and presentation skills
• Ability to analyze data and derive insights
• Customer service orientation

Benefits

• Competitive compensation
• Equity
• Generous perks & benefits

Pay

$96,640 USD base + $24,160 USD commission for a total OTE of $120,800 USD

Schedule

Remote