Customer Success Manager - Search Marketing Analytics

About the role

Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment.
Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting.
Drive integrations and implementations to completion.
Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements.
Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up.
Identify, engage, and train different divisions within a customer.
Provide day-to-day engagement that delights customers and supports renewal.
Configure platform to support advanced AI use cases.

Responsibilities

• Create and support an integrated SEO analytics and research environment
• Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting
• Drive integrations and implementations to completion
• Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements
• Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up
• Identify, engage, and train different divisions within a customer
• Provide day-to-day engagement that delights customers and supports renewal
• Configure platform to support advanced AI use cases

Requirements

• 5+ Years of relevant experience managing multiple customer accounts
• Experience doing discovery of business goals and needs
• Experience driving technology/platform adoption and usage
• Strong verbal and written communication skills and presentation skills
• Experience managing complex integrations
• Thorough understanding of digital marketing
• Working knowledge of SEO Enterprise analytics experience with Tableau/Domo/Power BI (a strong plus)
• Experience with web analytics, Adobe Analytics (a strong plus)

Qualifications

• Motivating, high-impact work that builds your career
• Medical, dental, and vision insurance with multiple package options
• 15-23 days PTO depending on tenure plus 10 paid holidays
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• Discounted gym membership and fitness benefits
• No or low cost therapy and professional coaching sessions through Spring Health
• 4-6 weeks fully paid parental leave
• Pet wellness and insurance plans to keep your furry family healthy

Skills

• Experience managing multiple customer accounts
• Discovery of business goals and needs
• Technology/platform adoption and usage
• Verbal and written communication skills and presentation skills
• Complex integrations
• Digital marketing
• SEO Enterprise analytics experience with Tableau/Domo/Power BI
• Web analytics, Adobe Analytics

Benefits

• Motivating, high-impact work that builds your career
• Medical, dental, and vision insurance with multiple package options
• 15-23 days PTO depending on tenure plus 10 paid holidays
• Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs
• Discounted gym membership and fitness benefits
• No or low cost therapy and professional coaching sessions through Spring Health
• 4-6 weeks fully paid parental leave
• Pet wellness and insurance plans to keep your furry family healthy

Schedule

• Motivating, high-impact work that builds your career

Pay

• Motivating, high-impact work that builds your career

Company Culture

• Equal opportunity employer
• Commitment to diversity and inclusion