Customer Success Manager, SaaS

Your Impact

Own customer success for SimioAccelerate customers from onboarding through renewal, building relationships that ensure every organization sees real fundraising results
Turn customer feedback and your own product knowledge into clear, actionable requirements the development team can build from, and partner with the team as features take shape
Test new features before release, document issues clearly, and help raise the quality bar for everything we ship
Handle frontline support - triage incoming issues, resolve what you can, escalate what you can’t, and close the loop with customers every time
Develop onboarding materials, training resources, and best practices that help nonprofits get value from the platform quickly
Use Claude and other AI tools daily - both inside our product and in how you work - and bring what you learn back to the team to improve our product and our practices
Help customers adopt SimioAccelerate’s AI-powered capabilities, translating new features into practical fundraising outcomes

Your Profile

• 3+ years of experience in customer success, account management, client services, or nonprofit fundraising operations, ideally with a SaaS product
• Clear communicator who can translate between customers and developers, equally comfortable walking a fundraiser through a feature and writing a requirement an engineer can build from
• Detail-oriented with a high-quality bar - you notice what’s broken, document it clearly, and follow through until it’s fixed
• Comfortable wearing multiple hats on a small, fast-moving team, with the judgment to prioritize and the initiative to work without close direction
• Hands-on experience using AI tools (e.g., Claude, ChatGPT, Copilot) in your daily work, with sound judgment about when and how to apply AI responsibly
• Genuine curiosity about AI and enthusiasm for making it part of your everyday work - and for staying current as the tools and best practices evolve

How We’ll Support You

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about

About the Role

This is a full-time, salaried, US-based remote position.

Benefits

• Comprehensive healthcare
• Paid holidays
• Generous paid time off

Pay

Not specified

Schedule

Not specified

Qualifications

Not specified

Skills

Not specified

Equal Opportunity Employer

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.