Customer Success Manager, Revenue Suite

About the role

Stripe’s Customer Success Managers are responsible for the complete post-sales lifecycle of a Stripe user, focusing on the Revenue and Finance Automation (RFA) product suite. They partner closely with the user account team, senior executives, and engage in product, payments, and technical conversations at various organizational levels. Their role involves becoming a trusted advisor to users, helping them maximize the value from their investments, and advocating for the customer to internal stakeholders.

Responsibilities

• Lead the RFA post-sale engagement, retention, and growth of your customers
• Support expansion of your accounts—identify opportunities, drive business outcomes, ensure customers are successful in partnership with the account team
• Build and foster relationships with senior executives in business, product, engineering, finance, and IT
• Evangelize Stripe customer success stories and systems/processes
• Articulate and drive customer use cases, customer value and expansion while maintaining trusted customer advisor status
• Serve as a trusted payments, billing, tax and invoicing advisor to the customer and educate them on the use and benefits of our products and our industry
• Align with the account team for business reviews, optimizing payments performance, identifying product expansion opportunities, and sharing usage patterns or insights
• Advocate for the customer to internal stakeholders, sharing customer feedback and insights to improve the Stripe user experience
• Drive overall account health including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction

Requirements

• 6+ years of experience in a client-facing role, ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
• Payments and/or fintech experience required
• Experience with consumption-based SaaS products
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Prior experience working with modern SaaS billing and invoicing systems
• Sophisticated business sense and understanding of underlying drivers and strategy of the user’s businesses

Preferred qualifications

• Experience with modern SaaS billing and invoicing systems
• Experience with billing solutions
• Sophisticated business sense and understanding of underlying drivers and strategy of the user’s businesses

Benefits

• Annual US base salary range: $181,600 - $272,400
• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• Medical, dental, and vision benefits
• Wellness stipends

Office locations

• South San Francisco HQ
• New York
• Seattle
• Chicago

Team

Customer Success