Customer Success Manager (Public Sector)

Role And Responsibilities

Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers, ensuring long-term customer success and retention.

Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes.

Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets and programs.

Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration.

Design and develop innovative solutions to customer requirements using ZeroFox's platform and/or integrations to customer technologies, including API-based integrations.

Deliver web-based training to user groups to support organizational adoption.

Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes.

Serve as a frontline technical resource for "best practice" and informal customer questions.

Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers.

Maintain current functional and technical knowledge of ZeroFox service options.

Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth.

Requirements

• 3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role, preferably supporting public sector customers.
• Proven experience supporting Federal, State, Local, or Education (SLED) customers, or experience working with government agencies, system integrators, or public sector organizations.
• Demonstrated success managing post-sales customer engagements, driving adoption, retention, and long-term customer satisfaction.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and operational challenges.
• Excellent verbal, written, presentation, and interpersonal communication skills with the ability to engage technical users, program managers, and executive stakeholders.
• A customer-first mindset with a collaborative approach and the ability to build trusted advisor relationships across internal and external teams.
• Proven ability to think strategically while executing tactically in a fast-paced, mission-driven environment.
• Understanding of the public sector cybersecurity landscape, including government security priorities, procurement processes, and customer operating environments.
• Willingness to travel as needed to support customer engagements, onsite meetings, training, and industry events.