Customer Success Manager (Public Sector)

Description

ZeroFox is seeking a Customer Success Manager (Public Sector) to build and strengthen strategic post-sales relationships with U.S. Federal, State, Local, and Education (SLED) customers. As a trusted advisor, you will help government agencies maximize the value of the ZeroFox platform by driving adoption, supporting mission-critical use cases, and ensuring successful outcomes in complex, security-focused environments.

Role and Responsibilities

• Develop and maintain trusted advisor relationships with Federal, State, Local, and Education customers, ensuring long-term customer success and retention.
• Effectively partner with a broad range of customers, focusing on delivering consistent, high-quality engagement and ensuring success for customers of various industries and sizes.
• Build effective curated customer experiences with the ZeroFox platform and larger operating environment.
• Execute and refine scalable enablement programs, including building customer champions and engaging with various customers, assets, and programs.
• Provide advice and guidance as a subject matter expert to ensure successful ongoing usage of and value from the ZeroFox platform configuration.
• Design and develop innovative solutions to customer requirements using ZeroFox’s platform and/or integrations to customer technologies, including API-based integrations.
• Deliver web-based training to user groups to support organizational adoption.
• Conduct discovery and education activities to identify opportunities for ZeroFox usage across organizational functions and processes.
• Serve as a frontline technical resource for “best practice” and informal customer questions.
• Engage with ZeroFox internal organizations including Product, Customer Operations, Services, etc. to streamline customer experiences and product enhancements, particularly by identifying trends across customers.
• Maintain current functional and technical knowledge of ZeroFox service options.
• Conduct efficient, targeted, and impactful consultations, identifying key customer needs and tailoring solutions to their business goals; in turn driving adoption, maturity and growth.

Requirements

• 3+ years of experience in Customer Success, Technical Account Management, Professional Services, or a related customer-facing role, preferably supporting public sector customers.
• Proven experience supporting Federal, State, Local, or Education (SLED) customers, or experience working with government agencies, system integrators, or public sector organizations.
• Demonstrated success managing post-sales customer engagements, driving adoption, retention, and long-term customer satisfaction.
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical and operational challenges.
• Excellent verbal, written, presentation, and interpersonal communication skills with the ability to engage technical users, program managers, and executive stakeholders.
• A customer-first mindset with a collaborative approach and the ability to build trusted advisor relationships across internal and external teams.
• Proven ability to think strategically while executing tactically in a fast-paced, mission-driven environment.
• Understanding of the public sector cybersecurity landscape, including government security priorities, procurement processes, and customer operating environments.
• The ability to explain complex technical concepts and demonstrate the value of ZeroFox solutions to both technical and non-technical audiences.
• A willingness to travel as needed to support customer engagements, onsite meetings, training, and industry events.

About ZeroFox

ZeroFox is on a mission to make the internet safer for all. Innovation is at our core – we are relentless in the pursuit of finding new ways to disrupt external cyber threats on the surface, deep, and dark web. ZeroFox offers the only unified cybersecurity platform combining advanced AI analytics, digital risk and privacy protection, full-spectrum threat intelligence, and a robust portfolio of breach, incident and takedown response capabilities to protect customers from growing threats across the external attack surface. It’s a great time to join us in the Fox Den – with fresh private equity funding, expanding investments in AI, a people-first culture, and centers of excellence around the world, we’re growing like never before.

Equal Opportunity, Diversity & Inclusion

We aim to build a team that represents a variety of backgrounds, perspectives, and skills. We embrace inclusion and ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, military or veteran status, or any other personal characteristic.