Customer Success Manager - Philadelphia

Responsibilities

• Serve as the primary point of contact for assigned clients, building and maintaining strong relationships to ensure client satisfaction and success.
• Understand clients' business objectives and develop a deep understanding of their technical requirements.
• Act as a trusted advisor, providing expert guidance and best practices to clients to help them achieve their desired outcomes and maximize the value of our services.
• Collaborate with cross-functional teams including sales, support, and technical teams to ensure smooth onboarding, implementation, and ongoing support for clients.
• Conduct regular check-ins with clients to assess their satisfaction, address any concerns, and identify opportunities for upselling or cross selling our services.
• Monitor client usage and adoption of our services, proactively identifying areas for improvement and making recommendations to enhance their experience.
• Provide training and product demonstrations to clients, ensuring they have a comprehensive understanding of our offerings.
• Act as an advocate for clients within the organization, communicating their feedback, needs, and requirements to the appropriate teams.
• Stay up to date with industry trends and advancements and share knowledge and insights with clients to help them stay ahead of the curve.
• Continuously seek opportunities to improve internal processes and contribute to the overall growth and success of the company.

Requirements

• 2-5 years of experience in a customer success or account management role, preferably within the IT industry or a Managed Service Provider.
• Strong technical background with a solid understanding of IT infrastructure, networks, and systems.
• Exceptional communication and interpersonal skills, with the ability to build rapport and establish trust with clients.
• Proven track record of managing client relationships and delivering exceptional customer service.
• Ability to understand complex technical concepts and effectively communicate them to both technical and non-technical stakeholders.
• Strong problem-solving and analytical skills, with the ability to quickly identify and resolve issues.
• Self-motivated and results-oriented, with a demonstrated ability to work independently as well as part of a team.
• Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.

Qualifications

• Bachelor's degree in a relevant field is preferred.

What You Bring to the Team

• Highly motivated and experienced Technical Customer Services/Success Manager.

Work Perks

• 100% remote position
• Paid Time Off including paid holidays and float holidays
• Bonus potential based on individual and company performance
• Highly competitive and flexible medical, dental, and vision benefits plans
• 401(k) with employer match
• Tailored Life and Disability insurance plans
• Full reimbursement for approved professional certification and career enriching opportunities

What We Do

Magna5 is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and public cloud hosting, backup and disaster recovery and other advanced services from mid-market to enterprise customers nationwide, including leaders within the education, healthcare, government, financial services, manufacturing, and other industry segments. We integrate advancements in technology and processes to drive businesses forward. As a trusted managed services provider, we bring together the right mix of managed IT services, security, and network connectivity, fully managed by our team of experts 24/7/365. Our passion is to help companies function better, faster, and smarter. We offer an exciting and collaborative environment, with growth potential. For more information, visit our website at www.magna5.com.