Customer Success Manager - North America

About the role

Speria is seeking a proactive, relationship-driven Customer Success Manager to support enterprise customers across North America. This role is designed for someone who can move confidently between executive conversations, operational details, and cross-functional problem-solving. You will build durable customer relationships, create clear account strategies, support renewals, improve engagement and adoption, and ensure customer needs are understood across the business.

Responsibilities

• Own the day-to-day success strategy for a focused portfolio of enterprise customers.
• Build relationships across customer organizations, from senior executives to operational users.
• Lead recurring account cadences, business reviews, action planning, and follow-up.
• Partner with customers to understand desired outcomes, product use, adoption barriers, risks, and priorities.
• Support renewals by maintaining accurate account context, surfacing risk early, and coordinating recovery plans.
• Proactively engage customers, including those who are difficult to reach or believe they do not need regular contact.
• Coordinate across Sales, Projects, Support, Accounting, Product, and other teams to remove barriers and deliver a consistent customer experience.
• Maintain clear account plans, stakeholder maps, commitments, risks, and next steps.
• Help improve Customer Success processes as Speria continues to grow and evolve.
• Travel to customer locations as needed, up to approximately 25%.

Requirements

• Experience in B2B Customer Success, strategic account management, or a closely related customer-facing role.
• Demonstrated ownership of enterprise or large mid-market customers in a high-touch model.
• Experience supporting renewals, customer retention, adoption, value realization, or risk management.
• Excellent written and verbal communication, with confidence working across executive, operational, and end-user audiences.
• Strong organization, follow-through, and comfort managing multiple customer priorities.
• A proactive approach to relationship-building and problem-solving.
• Ability to work independently in a remote environment while keeping leaders and partners well informed.
• Comfort operating in a growing organization where processes may still be evolving.
• Willingness to travel up to 25% and attend onboarding in Atlanta.

Preferred qualifications

• Experience with complex SaaS, enterprise software, ERP, supply chain, manufacturing, industrial technology, IoT, food technology, or agriculture technology.
• Experience with QBRs or EBRs, customer-health frameworks, account planning, adoption programs, and multi-threaded stakeholder management.
• Experience building or improving Customer Success processes and playbooks.

Why this role

• Work with major, complex enterprise organizations in a business-critical industry.
• Join a global Customer Success team that is growing across North America, Latin America, Europe, and Asia.
• Shape evolving practices and contribute beyond a narrow account-management remit.
• Build toward future individual-contributor progression, including potential senior or principal-level paths, as the organization scales.

Speria delivers operational intelligence solutions for food systems, helping producers and integrators improve efficiency, build predictability and enable greater productivity. This means improving feed conversion, reducing waste and emissions, and supporting animal health and welfare.