Customer Success Manager, Music Merch, Physical Music

Key job responsibilities

• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience.
• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.
• Act as a strategic and influential partner for your Vendors. Proactively seek out new opportunities for customers and Sellers.
• Execute end to end product launches
• Possess the ability to manage and deliver against complex account goals where strategy is not defined.
• Implement and track metrics to record the success and quality of your portfolio of Sellers.
• Own project status communication.
• Build effective working relationships with your Sellers.
• Deliver timely, accurate and professional operational support to all Vendor in your portfolio within a specified SLA.
• Drive optimal program and Customer Success Manager satisfaction.
• Liaise with other partner teams and coordinate cross-functionally.
• Educate Vendors on how to drive incremental growth on Amazon through frequent education.

Basic Qualifications

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• Bachelor's degree or equivalent
• Experience using Microsoft Excel to analyze data and apply best practices to assess performance drivers

Preferred Qualifications

• Experience in e-commerce, digital products or entertainment industries
• Experience with reporting and Data Visualization tools such as Quick Sight / Tableau / Power BI or other BI packages