Customer Success Manager (Mid-Level Experience)

Responsibilities

• Lead client meetings, create agendas, take meeting minutes, and coordinate with TRIFFT teams, client personnel, and third parties to ensure projects are delivered on time.
• Build strong relationships with clients, understand their broader agenda, and proactively ensure they are well onboarded and their projects are set up for success.
• Conduct regular business reviews, pulling in relevant expert resources to ensure impact and client satisfaction.
• Support invoicing, payment operations, and proactively manage the renewal process to maintain ongoing client relationships.