Customer Success Manager - Market Insights

We need to output HTML fragment with sections: About the role? The description includes description paragraphs. We need to identify sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

for each heading only if content exists. We must not repeat job title. Must preserve all substantive info. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "Inclusion & Belonging" maybe? It's not a required heading but could be considered part of culture; but we only include sections if posting has real specific content. There's a paragraph about Inclusion & Belonging but it's generic; we could include as maybe "About the role" or "Culture". But we must follow allowed headings list. Could put under "About the role" or maybe not create a separate section. The instruction: "Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can use those headings. We need to decide which sections have content. Let's extract: Description: At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates... (list of culture points). This is about company culture, could be "About the role" or maybe "About the company". But we have no explicit "About the role" heading in posting; but we can create one with that content. Then "Who We Want": bullet-like paragraphs asking questions. That's like requirements/qualifications. Then "What You Will Do": responsibilities. Then "What You Need": qualifications/requirements. Then "Compensation": pay range. Then benefits: mention "generous compensation and benefits package", "My Time Off", unlimited vacation, up to 12 weeks paid parental and emergency leave, complimentary lifestyle and financial coaches, wellness program, comprehensive insurance plan. Also "paid volunteer time off". Also "beer:30, virtual events, company gatherings". Also "My Time Off". Also "up to 12 weeks paid for parental and emergency leave". Also "complimentary lifestyle and financial coaches". Also "wellness program". Also "comprehensive insurance plan". Also "paid volunteer time off". Also "beer:30, virtual events, company gatherings". Also "Feel Connected – our favorite thing about our workday is each other." etc. Many of those are culture/benefits. We need to create sections: About the role (maybe summarizing culture and purpose). Responsibilities (What You Will Do). Requirements (What You Need). Qualifications maybe overlapping with Requirements; but we can combine or separate. The instruction: prefer a few substantive sections over many thin ones. So we could have About the role, Responsibilities, Requirements, Benefits, Pay. Possibly Skills as part of Requirements. Qualifications maybe not needed separate. We must not create sections with filler like "commensurate with experience". We have actual pay range. Schedule: not mentioned. So omit Schedule. Benefits: we have specifics: paid volunteer time off, My Time Off (unlimited vacation), up to 12 weeks paid parental and emergency leave, complimentary lifestyle and financial coaches, wellness program, comprehensive insurance plan, beer:30, virtual events, company gatherings. Also "Feel Connected" etc. So we can list those. Pay: base salary range $70,000 - $120,000 exclusive of fringe benefits or potential bonuses. Also note about hiring at max not typical, performance-based variable compensation. We'll include that. Now we need to format:

About the role

then

...

. For lists use

• . We must preserve all substantive information; do not invent or summarize away detail. So we need to include all points from the description, but we can combine into prose or list as appropriate. Let's extract each piece: About the role / culture: - At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. - Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. - Come where culture is everything. - Our associates: - Have Purpose – we do work that matters for our partners, the community, and the healthcare industry. - Innovate with us to move healthcare forward. - Give back to the community with paid volunteer time off. - Think Boldly – we have big ideas and are empowered to “think like an owner.” - Fit your role and do what you love. - Grow and develop along a career path designed by you. - Feel Connected – our favorite thing about our workday is each other. - Support one another – no one says, “That’s not my job.” - Celebrate with each other at beer:30, virtual events, and company gatherings. - Be Understood – we are each unique and want to live our best lives at work and home. - Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. - Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. Note: Some of these overlap with benefits; but we can keep them in About the role as culture description. Who We Want (questions): - Do you build great customer relationships that inspire loyalty? - Do you have a passion for delivering amazing customer experiences while challenging them to think differently about their business? - Do you easily multitask and juggle the many demands on your time while engaging and following up with customers? - Do you have a strong conceptual ability, easily connecting data while offering unique insights to customers? These are like desired traits/requirements. What You Will Do (Responsibilities): - As a Customer Success Manager, you will partner with healthcare organizations and provide innovative solutions designed to help our customers understand the totality of how their organization is experienced by the people they serve. - You are responsible for developing relationships with customers that promote portfolio development, expansion, retention and loyalty. - In addition, you’ll strategize with Growth Team members to devise and facilitate customer success plans, which requires teaming with multiple decision-makers, a working knowledge of the healthcare industry, and a thorough understanding of NRC Health’s solutions. - Finally, you’ll participate in solution and industry training, as well as advance your expertise through continuous learning opportunities. What You Need (Requirements/Qualifications/Skills): - Bachelor’s Degree Required - Healthcare experience a plus - The ability to travel up to 30%. - Excellent verbal, written and interpersonal communication skills with a demonstrated interest in and aptitude for customer service and sales - Effective presentation and facilitation skills - Microsoft Suite (including Word, Excel, and Outlook) required; experience with a CRM system preferred - High learning agility and ability to think critically - Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through - A valid driver’s license is required Compensation/Pay: - In the spirit of pay transparency, we are excited to share the base salary range for this position is $70,000 - $120,000 exclusive of fringe benefits or potential bonuses. - Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. - Some of our roles offer performance-based variable compensation. - Eligibility and potential payouts vary depending on the role and are tied to performance metrics. - If you are hired at NRC Health, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. - In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. - Please keep in mind that the range mentioned above is the full base salary range for the role. - Again, hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. - We also offer a generous compensation and benefits package. (But we will detail benefits separately.) Benefits: - Paid volunteer time off. - My Time Off, a form of unlimited vacation. - Up to 12 weeks paid for parental and emergency leave. - Complimentary lifestyle and financial coaches. - Wellness program. - Comprehensive insurance plan. - Beer:30, virtual events, and company gatherings. - Feel Connected – our favorite thing about our workday is each other. (maybe duplicate) - Support one another – no one says, “That’s not my job.” (maybe duplicate) - Celebrate with each other at beer:30, virtual events, and company gatherings. (duplicate) - Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. (duplicate) - Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan. (duplicate) We need to avoid duplication. The instruction: remove duplicated lines. So we should consolidate benefits without repeating same points. Thus benefits list: - Paid volunteer time off. - My Time Off (unlimited vacation). - Up to 12 weeks paid parental and emergency leave. - Complimentary lifestyle and financial coaches. - Wellness program. - Comprehensive insurance plan. - Beer:30, virtual events, and company gatherings. We could also include "Feel Connected – our favorite thing about our workday is each other." but that's more culture; maybe include in About the role. Now we need to output HTML fragment only. We'll structure:

  About the role

  At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates:

  • Have Purpose – we do work that matters for our partners, the community, and the healthcare industry.
  • Innovate with us to move healthcare forward.
  • Give back to the community with paid volunteer time off.
  • Think Boldly – we have big ideas and are empowered to “think like an owner.”
  • Fit your role and do what you love.
  • Grow and develop along a career path designed by you.
  • Feel Connected – our favorite thing about our workday is each other.
  • Support one another – no one says, “That’s not my job.”
  • Celebrate with each other at beer:30, virtual events, and company gatherings.
  • Be Understood – we are each unique and want to live our best lives at work and home.
  • Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave.
  • Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.
  But note that some of these items are also benefits; duplication risk. However the instruction says remove duplicated lines. If we list them both in About the role and Benefits, that's duplication. We need to decide where to place each piece. Perhaps we keep About the role focusing on purpose, innovation, think boldly, fit role, grow, feel connected, support, celebrate, be understood. Then benefits separate: paid volunteer time off, My Time Off, parental leave, coaches, wellness, insurance, beer:30 etc. But some of those appear also in the culture list (paid volunteer time off, My Time Off, etc). To avoid duplication, we could move those to benefits and not repeat them in About the role. Let's restructure. About the role: focus on mission, purpose, innovation, think boldly, fit role, grow, feel connected, support, celebrate, be understood