Customer Success Manager, Korea

Seoul, Korea

About the role

Own the customer lifecycle from onboarding through renewals for assigned Korean accounts. Build relationships with decision-makers and uncover business priorities at each account. Run business reviews, training, check-ins, and feature implementation sessions.

Requirements

• Five plus years in Customer Success or Account Management within the Korean SaaS market.
• Proven ownership of customer renewals and expansion targets.
• Experience leading or mentoring junior teammates as a senior or team lead.
• Native Korean fluency required.

Nice to have

• Major in law or three plus years in IP or legal sectors.
• Enterprise account management experience inside the Korean market.
• Familiarity with productivity, project management, or BI tools.

Visa tier (likely): E-7 specialty / professional. Medium English friendliness: English job description, mixed-language workplace.