Customer Success Manager III, Enterprise

About The Role

As a Customer Success Manager III, Enterprise, you will manage a portfolio of enterprise accounts, helping customers maximize the value of their RevolutionParts investment. You will serve as a trusted advisor to dealership stakeholders, driving customer retention, engagement, adoption, and growth through proactive account management and data-driven recommendations.

Responsibilities

• Manage a portfolio of Enterprise accounts and maintain regular customer engagement through scheduled outreach and business reviews.
• Serve as a trusted advisor to dealership stakeholders, including Parts Managers, eCommerce Managers, Fixed Operations Directors, and General Managers.
• Analyze account performance and provide recommendations to improve sales, conversion rates, customer experience, and overall platform performance.
• Conduct account reviews focused on customer goals, business performance, and growth opportunities.
• Identify customer risks and proactively execute retention and recovery plans.
• Develop and maintain account success plans to drive customer adoption and long-term value.
• Partner with Consulting, Marketing, Support, Product, and Sales teams to resolve customer issues and improve customer outcomes.
• Identify opportunities for additional services, marketing investments, and program adoption that support dealership growth.
• Maintain accurate and timely documentation of customer interactions, opportunities, and action plans in Salesforce.
• Utilize AI tools to generate meeting summaries, customer communications, action items, account insights, and workflow efficiencies.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Experience managing a portfolio of customer accounts.
• Strong written and verbal communication skills.
• Ability to analyze data and provide actionable recommendations.
• Experience conducting customer-facing meetings and presentations.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work independently while collaborating effectively across teams.
• Experience using CRM platforms such as Salesforce or similar systems.
• Bachelor’s degree or equivalent professional experience.

Preferred

• Automotive dealership experience.
• eCommerce or digital marketing experience.
• SaaS customer success experience.
• Experience with Google Analytics, Looker, Excel, or reporting platforms.
• Familiarity with AI productivity tools and workflow automation.