Customer Success Manager III

About Renaissance

Renaissance® is a global leader in pre-K–12 education technology. Solutions like STAR Assessments, STAR Reading, and Progress Monitor help educators analyze, customize, and plan personalized learning paths for students. Renaissance's tools are used in over one-third of US schools and in more than 100 countries worldwide.

Job Description

We believe in Customer Success as helping customers achieve their desired outcomes and providing exceptional experiences. As a Customer Success Manager (CSM) at Renaissance, you'll manage District and School level accounts, driving successful implementations and ensuring customer satisfaction.

Qualifications

• 2-3 years experience in Customer Success
• Strong understanding of the K12 education competitive landscape
• Organizational, analytical, and detail-oriented thinking skills
• Excellent CS strategy acumen and business development skills
• Strong interpersonal, written, presentation, and oral communication skills
• Proven track record of meeting/exceeding goals and targets
• Experience within a SaaS education company (a plus)

Bonus Points

• Experience within a SaaS education company

Additional Information

The job description is based on your book of business. Your title is based on your experience and background. All your information will be kept confidential.

Salary Range: $81,000-$86,500 (base salary only, additional bonus for hitting CSM targets applies).

Benefits For Eligible US Employees Include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Benefits listed apply to eligible U.S. employees in accordance with Renaissance’s benefits eligibility criteria. Contractor and other non-employee roles are not eligible for Renaissance employee benefits.

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the qualifications. Renaissance encourages all applications. Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.