Customer Success Manager III

About Our Client:This organization operates in the pre-K–12 education technology industry, addressing the challenge of delivering personalized learning experiences for students. It provides solutions that help educators analyze and customize learning paths, supporting improved student outcomes. Their platforms are utilized in over one-third of US schools and in more than 100 countries, reflecting a broad reach and impact in educational settings. About the Opportunity:The CUSTOMER SUCCESS MANAGER III is responsible for managing district and school level accounts to drive successful implementations and customer retention. This role ensures customers have an exceptional experience with the platform, fostering student learning success. The position involves developing strategic relationships, driving account growth, mitigating risks, and leading initiatives to maintain high customer satisfaction and product engagement. Responsibilities:Manage assigned customer portfolio with significant independenceDevelop strategic customer relationships and execute impactful strategiesEnsure continuous customer satisfaction throughout their journeyCollaborate with sales to identify and close expansion opportunitiesIdentify and escalate risks appropriatelyLead complex customer success initiatives and serve as escalation pointAssist with product order inquiries and resolutionEducate customers on product benefits and featuresDrive engagement and adoption of products and hardwareCollect and relay customer feedback to product developmentMonitor accounts to address dissatisfaction or churnGuide new customers through onboardingDrive personalized customer engagement strategiesMentor internal teams on customer success managementDevelop product and industry expertise to support customers Requirements:3-5 years of customer success experienceStrong knowledge of the K12 education competitive landscapeExcellent organizational, analytical, and detail-oriented skillsProficient in customer success strategy, business development, and negotiationStrong interpersonal and communication skillsProven ability to meet or exceed goals and deliver customer outcomes Pay Range and Compensation Package:Salary range: $61,800 - $75,000 base salary, with additional bonuses for target achievement Benefits & Perks:Medical, Prescription, Dental, Vision, TelehealthHealth Savings and Flexible Spending Accounts401(k) and Roth 401(k) with company matchPaid Vacation and Sick Time Off12 Paid HolidaysParental Leave (20 weeks total, 14 weeks paid) and Milk Stork programTuition ReimbursementLife and Disability InsuranceWell-being and Employee Assistance Programs Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.