Customer Success Manager II

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness IoT data to develop actionable insights and improve their operations. We help enhance the safety, efficiency, and sustainability of industries representing over 40% of global GDP—including agriculture, construction, field services, transportation, and manufacturing—by digitally transforming their operations at scale. As part of a recently public company, you’ll have the autonomy and support to make an impact while shaping an array of product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.

About the role

Our Scale Customer Success Managers take over from our Implementation team, partnering closely with our top customers to understand their fleet and unique challenges. You’ll advise on customizing Samsara for their needs and become their long-term strategic partner. This cross-functional role involves collaborating with Sales, Support, Sales Engineering, and Product, offering exposure to multiple aspects of a hyper-growth company. This is a remote position open to candidates residing in the US, excluding Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.

You should apply if

• You want to impact the industries that run our world: Your work directly affects whether truck drivers deliver goods on time and safely, students are transported securely, or power is restored quickly after natural disasters.
• You thrive when solving problems: Our expanding technology and customers’ complexities provide a dynamic range of challenges. With a growth mindset, you’ll strategically partner with customers to find unique solutions that enhance safety, efficiency, and sustainability.
• You are a natural relationship builder: You’ll maintain constant communication and collaboration with customers and cross-functional teams to drive collective success.
• You are the architect of your own career: This role offers autonomy and opportunities to master your craft in a hyper-growth environment, with potential for long-term growth at Samsara.
• You want to be with the best: At Samsara, we win, celebrate, and support each other, surrounded by top professionals in the field.

Responsibilities

• Be on the front lines, ensuring customers enhance the safety, efficiency, and sustainability of their operations using our IoT platform.
• Compose joint success plans with customers, outlining objectives, metrics, and timelines while removing barriers to achieving business value.
• Orchestrate executive business reviews with customers’ decision-makers and Samsara’s leadership to reflect on past successes and align on future goals.
• Conduct workshops to understand customers’ current operations and recommend workflow changes to maximize the value of Samsara products.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses across various industries, including field services, utilities, long-haul transportation, and school buses.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally.

Requirements

• 2–4+ years of experience in customer success, account management, sales, or strategic consulting, with enterprise SaaS experience preferred.
• This is a demanding, high-visibility role requiring strong priority management and emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating effectively with diverse stakeholders, including executives, Sales, Product, Support, and Engineering leadership, as well as day-to-day software users.
• Passion for going above and beyond, taking initiative, and thriving in fast-paced, change-heavy environments.
• Diplomacy, tact, and poise under pressure when resolving customer issues.
• Bachelor’s degree from a 4-year institution.

Qualifications

• Strong bias for action, ability to think big, and insistence on high standards.
• Experience serving and supporting large-scale business solutions at Fortune 500 companies.
• Thrives in unstructured, fast-paced, and change-heavy environments.

Pay

Annual on-target earnings (OTE) range for full-time employees in this position is $65,598–$88,200 USD, depending on city of residence.

Benefits

At Samsara, we build for the people who keep the global economy moving. Our total rewards program is designed to fuel high-impact builders through a combination of:

• Above-market base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
• Opportunities for top performers to earn above-market compensation that can outpace the broader market over time.
• Flexible, employee-led remote model with professional development stipends.
• Comprehensive health and parental leave plans.

Schedule

Samsara embraces a flexible working model catering to diverse team needs. While our offices are open for those who prefer in-person work, we also support remote work where it aligns with operational requirements. For this role, proximity to an office or specific geographic area is not required, but candidates must reside in eligible US locations as specified.