Customer Success Manager - Georgia
About the role
We're hiring our first US-based Customer Success Manager to own and grow our US customer base. This is a remote role for candidates located on the East Coast or Central US, ideally in Florida, Georgia, Austin, Charlotte, Raleigh, Atlanta, Nashville, or Dallas. You will report to a UK-based Director of Operations and Customer Success.
The ideal candidate will have a strong B2B SaaaS or software background, with experience speaking directly to customers, driving adoption, growing accounts, and building Customer Success processes. Experience in construction, industrial, manufacturing, or a similar vertical is essential.
In this role, you will help level up the Customer Success function, support and eventually lead two junior team members, and bring a modern, AI-enabled approach to Customer Success.
Responsibilities
- Own and grow the US customer base
- Drive customer adoption and account growth
- Build and refine Customer Success processes
- Support and eventually lead two junior team members
- Implement a modern, AI-enabled approach to Customer Success
Requirements
- Strong B2B SaaS or software background
- Experience in construction, industrial, manufacturing, or a similar vertical
- Full US work authorization
Pay
Compensation is expected to be around $95,000–$110,000 plus bonus, benefits, and equity.