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Jobs · OTHR · New York

Customer Success Manager (Founding Role)

30 Minutes to President's Club · New York, NY · 2 wk ago
HybridOTHR$105/hrFull-time

Job Summary

We are the top media company in sales behind the #1 sales podcast (3M+ downloads per year) and bestselling book, Cold Calling Sucks (And That's Why It Works). As the Enablement Customer Success Manager, you’ll help world-class sales organizations get to President’s Club via our enablement program that teaches reps everything from cold calling to discovery to negotiation.

About the Role

This is a 0:1 role with huge upside reporting directly into the founder (me, Armand!). If you’re a student of the game of sales, have sales/CS/enablement experience… keep reading. Let’s get every single one of these teams to President’s Club. You’ll help teams rollout 30MPC frameworks, beat revenue targets, and expand accounts.

Responsibilities

  • Guide teams through the 30MPC enablement curriculum, planning quarterly sprints to close every sales skill gap from cold calling to close.
  • Support enablement leads and frontline managers by teaching them the frameworks, helping them apply them in the real world, and coaching through roadblocks so the training actually sticks.
  • Run QBRs, quantify customer results, and identify opportunities to expand customers in partnership with sales.
  • Help us build the enablement program 0:1 including everything from designing the customer lifecycle to the training program itself.

Requirements

We're looking for someone with 1 of 3 backgrounds:

  • 3+ years of experience as a Sales Enablement Professional: You’ve run enablement programs and rollouts that involved teaching sales skills beyond product knowledge.
  • CSM with Sales Experience: You know how to master a product domain and use that to expand customers and maximize revenue retention (minimum 1 year sales XP required).
  • Top Seller / Leader: You've been a top sales rep or leader who also breaks things down for junior reps and explain exactly how you do what you do.

Core Skills

  • You geek out about the craft of sales and love to teach others the game.
  • You’ve got executive presence to level with a senior sales leader and get them to commit to changing behavior with their reps.
  • You’re comfortable in early stage ambiguity where you’ll be responsible for building the customer journey and influencing the product roadmap.

Why Join Us?

  • If you want responsibility and ownership on day 1… you’ll be right at home joining our scrappy team of 10.
  • If you love building relationships and helping people solve real problems… we push the envelope on world-class customer experience.
  • If you want to help build a new revenue line inside the #1 sales media company… you’ll touch more parts of the business than you would in a traditional corporate CSM job.

Location & Compensation

Hybrid in New York (3 days in office)
Compensation Range: $105-145k (commensurate with experience)

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