Customer Success Manager, Enterprise

Responsibilities

• Meet onboarding, usage, and renewal targets for your portfolio of districts
• Onboard new districts by leading their project kickoff, data integration, and training sessions
• Assess usage, engagement, and outcome data to determine health and action needed at each of your districts
• Build and maintain director and executive level relationships at each of your districts
• Facilitate renewal process (quote, verbal approval, signature) for your districts
• Provide well-structured customer feedback to our Product Team, collected during the various customer engagements
• Continuously define, document problems and challenges faced by our districts
• Keep account records and notes updated in a CRM such as SalesForce, Gainsight or other CS tools

Requirements

• 5+ Years Professional Experience in a Customer Success position
• 3+ years experience in implementation and customer success for a SaaS company
• Experience in ClassLink/Clever, SFTP preferred
• Experience or Ability to work in a remote environment
• Strong interpersonal skills
• Project management skills (understand task dependencies/sequence and manage of tasks)
• Positive attitude - you can stay optimistic in high stress situations
• Proactive, entrepreneurial style, eager to take initiative in a fast-paced, dynamic environment — you know when and how to find the right information when you need it
• Able to close renewal and multi-thread to discover expansion opportunities
• Technical Abilities: Google Suite (Sheets, Slides, Etc) & Apple/Mac Required
• Able to Travel 15-30% of the time to customer meetings, trainings, occasional conferences and company offsite events

Benefits

• 100% health care coverage for Employee
• 401K with company matching
• Dental & Vision
• Parental Leave
• Subsidized gym membership
• Remote work stipend
• Annual team offsite