Customer Success Manager (Enterprise Accounts)

The Customer Success Manager (Enterprise Accounts) role is based in the United States and is managed by a partner company. This position involves building lasting relationships with enterprise customers, driving business and security outcomes, and working in a collaborative, remote-first environment.

About the role

You will own the customer journey from onboarding through renewal, ensuring clients achieve long-term success and maximize the value of their investment. You will partner closely with product, engineering, support, and sales teams to deliver an exceptional customer experience.

Responsibilities

• Guide clients through every stage of the post-sales lifecycle while ensuring strong adoption, retention, and long-term success.
• Proactively identify opportunities and risks, coordinate cross-functional teams, and serve as a trusted advisor to customer stakeholders.
• Manage the end-to-end customer relationship from onboarding through renewal for a portfolio of enterprise accounts.
• Lead structured onboarding programs in collaboration with Solutions Engineering and Support to accelerate customer adoption and time-to-value.
• Develop and maintain customer success plans aligned with business objectives, use cases, and risk profiles.
• Conduct regular customer check-ins, executive business reviews, and strategic planning sessions to drive ongoing engagement.
• Cook up with Product, Engineering, Support, and Sales teams to resolve customer issues and ensure successful outcomes.
• Maintain customer health, identify risks early, and implement proactive mitigation strategies.
• Own renewal planning, forecasting, stakeholder alignment, and commercial discussions while identifying expansion opportunities.
• Gather customer feedback, product usage insights, and business needs to help shape future product improvements.
• Promote best practices in identity, authentication, and account protection while helping customers mature their security strategies.

Requirements

• A proven background in enterprise customer success or post-sales account management within a B2B SaaS environment.
• An excellent communicator who can build trusted executive relationships while balancing strategic thinking with operational execution.
• 3-7 years of experience in Customer Success, Account Management, or post-sales roles within B2B SaaS.
• Demonstrated ownership of customer renewals, retention, and long-term account success.
• Experience leading structured onboarding programs and customer adoption initiatives.
• Strong communication and presentation skills with the ability to engage executive stakeholders, including IT and security leaders.
• Ability to manage multiple enterprise accounts while maintaining exceptional customer relationships.
• Strong problem-solving skills with a proactive approach to identifying and resolving customer risks.
• Comfortable navigating cross-functional environments and collaborating with technical and commercial teams.
• A customer-focused mindset with the ability to balance empathy, accountability, and business objectives.
• Experience in cybersecurity, identity management, IAM, authentication, or related technology sectors is a strong advantage.

Benefits

• Full-time remote position within the United States.
• Opportunity to work with enterprise customers in a rapidly growing technology environment.
• High level of ownership and influence over customer success strategy and retention initiatives.
• Close collaboration with executive leadership and cross-functional teams.
• Career growth opportunities within a fast-scaling organization.
• Collaborative, remote-first culture focused on innovation, accountability, and continuous learning.
• Opportunity to contribute to security-focused solutions that protect enterprise organizations.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.