Customer Success Manager (East Coast Remote)

Responsibilities

• Develop and execute tailored Customer Success Plans to drive user adoption, satisfaction, and retention
• Build trusted advisor relationships with customers to establish yourself as a strategic partner
• Collaborate with customers to define goals, set key performance indicators, and track progress
• Leverage CRM tools and Customer Success platforms to monitor and manage customer engagement

Qualifications

• 4+ years of experience in customer advocacy, sales, engineering, or project management
• Proficiency in CRM software and Customer Success platforms like Gainsight or ChurnZero
• Experience with B2B SaaS platforms
• Ability to obtain the necessary background clearance as required by customers
• Strong communication and relationship-building skills with a customer-focused mindset

Benefits

• Incentive Bonus Plans
• Medical, Dental, and Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave