Customer Success Manager, Customer Data Platform

About the role

Rokt mParticle is seeking a Customer Success Manager to work with our top-tier customer base, including some of the world's best consumer-facing brands at a global level. The ideal candidate will support high-revenue, large-scale customers and help expand and strengthen relationships at all levels of the client organization.

Responsibilities

• Build and maintain strong, trusted relationships with key stakeholders and decision-makers within strategic accounts.
• Act as the main point of contact and advocate for the customer.
• Partner with customers to understand their business goals and objectives, and develop tailored success plans that drive measurable outcomes.
• Provide expert guidance on the mParticle platform, helping customers maximize value through use case enablement, best practices, and ongoing consultation.
• Collaborate with internal teams (Solutions Consulting, Sales, Product, and other cross-functional partners) to develop and execute strategic account plans that align with customer goals and mParticle business objectives.
• Track and report on customer health metrics, adoption trends, and success outcomes; lead stakeholder business reviews (QBRs) to highlight achievements and align on future goals.

Requirements

• 3+ years of experience in Customer Success / Account Management / Solutions Consulting in enterprise SaaS (preferred experience with data, martech, CDPs, or developer-adjacent platforms).
• Proven experience supporting high revenue, large-scale, global customers, including senior stakeholder engagement and executive-level communication.
• Strong ability to understand a customer's business strategy and translate it into data-driven success plans, platform adoption, and measurable outcomes.
• Excellent cross-functional collaboration skills—able to partner effectively with Solutions, Sales, and Product to deliver outcomes and incorporate customer feedback into product direction.
• AI-first mindset: you use AI tools and automation to improve efficiency and consistency (e.g., account planning, QBR narratives, call intelligence, and operational follow-through), while maintaining a high bar on customer experience.

Qualifications

• Proven track record of success in managing complex, multi-channel customer relationships.
• Experience working with enterprise-level customers and understanding their business challenges and opportunities.
• Ability to communicate effectively with executives and other stakeholders.
• Strong analytical and problem-solving skills.
• Experience with CRM systems and customer relationship management tools.

Skills

• Customer Relationship Management (CRM) systems.
• Enterprise-level customer relationship management (CRM) tools.
• Strategic account management.
• Collaboration with internal teams.
• Understanding of customer data and analytics.
• Use of AI tools and automation.

Benefits

• Target total compensation ranges from $160,000 - $175,000, including a fixed annual salary of $115,00 - $120,000, an employee equity plan grant, and world-class benefits.
• Become a shareholder. Every Rokt'star gets equity in the company.
• Every employee has enterprise access to leading AI tools (Claude, ChatGPT, Gemini, Replit, etc) building AI fluency as a core skill, not a side project.
• Enjoy catered lunch every day and healthy snacks in the office. Plus join the gym on us!
• Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
• Dog-friendly office
• Extra leave (bonus annual leave, sabbatical leave etc.)
• Work with the greatest talent in town
• See the world! We have offices in New York, Seattle, Sydney, Tokyo and London

Pay

Target total compensation ranges from $160,000 - $175,000, including a fixed annual salary of $115,00 - $120,000, an employee equity plan grant, and world-class benefits.

Schedule

Full-time position.