Customer Success Manager, Consumables, Beauty

About the role

This role can be located in one of our approved corporate offices in Santa Monica, CA, Austin, TX, or New York, NY.

Responsibilities

• Partner with vendors to develop and execute strategic business plans across marketing, merchandising, and supply chain management
• Analyze performance metrics and provide actionable recommendations to drive business growth and improve customer experience
• Build and maintain collaborative relationships while serving as the primary point of contact for vendor needs
• Guide vendors through Amazon's tools, policies, and growth opportunities while ensuring operational excellence
• Contribute to process improvements and innovation initiatives that benefit the broader organization

About the team

We're a collaborative group of 6-10 Customer Success Managers who support each other's growth and success. Our team values innovation, continuous learning, and work-life balance. We regularly engage in team events and provide clear career advancement opportunities.

Qualifications

• Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
• 3+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
• Demonstrated analytical and problem-solving capabilities
• Experience with data analysis and presentation tools
• Excellent written and verbal communication skills

Preferred Qualifications

• Experience in operational excellence, continuous improvement, or process improvement roles
• Experience in retail, e-commerce, or technology industries
• Project management experience
• Proficiency in data visualization tools
• Experience managing multiple stakeholder relationships

Pay

• Base salary range: $70,400.00 - $101,800.00 USD annually
• Location-specific ranges: Santa Monica - $70,400.00 - $101,800.00 USD annually, New York - $66,300.00 - $112,000.00 USD annually, Austin - $58,200.00 - $101,800.00 USD annually

Schedule

• Full-time