Customer Success Manager, Commercial East

Remote – US based candidates only, no visa sponsorship available.

About the role

This role will support revenue growth through customer focus, relationship development, and disciplined commercial execution. You will collaborate with sales, customer, product, and operational partners to identify opportunities, solve problems, and improve outcomes. The position offers the opportunity to strengthen market execution, customer relationships, and measurable business results within a technology-driven environment.

Responsibilities

• Lead onboarding and implementation for mid-market customers
• Collaborate with Account Managers on renewals and upsell opportunities
• Act as the primary voice for customers within the company
• Guide customers towards specific business outcomes
• Become a product expert on the company’s security and compliance solutions
• Provide technical solutions for achieving compliance efficiently
• Develop relationships with key accounts to drive renewals and advocacy

Requirements

• 5+ years of Customer Success experience in a SaaS company
• Experience managing relationships with C-level executives
• Proven ability to drive customer retention and satisfaction
• Familiar with security and compliance standards (SOC 2, ISO 27001, GDPR, etc.)
• Strong communication and critical thinking skills
• Ability to adapt to shifting priorities in a startup environment
• Experience with technical account management

Benefits

• Comprehensive medical, dental, and vision coverage with most employee premiums covered
• 16 weeks paid Parental Leave for new parents
• Health & wellness stipend
• Remote workspace, internet, and cellphone stipend
• 401(k) matching with immediate vesting
• Flexible PTO policy, plus 80 hours Sick Time
• 11 company-paid holidays
• Virtual team building and company-wide events

Pay

$110,000 – $130,000 annually