Customer Success Manager, Commercial

About Our Client:The organization operates in the cybersecurity industry, focusing on defending sensitive networks critical to global commerce and national defense. It addresses the challenge of rapidly evolving cyber threats by transforming data from physical, virtual, and cloud networks into actionable insights. Utilizing open-source innovations and advanced AI technology, the company supports security teams in detecting sophisticated threats and improving network resilience. About the Opportunity:The CUSTOMER SUCCESS MANAGER, COMMERCIAL is responsible for managing post-sales relationships to ensure customers realize value from their cybersecurity investments. This role focuses on building trusted partnerships with customer executives and security leaders, driving retention, mitigating risks, and identifying growth opportunities. The position plays a key role in aligning solutions with customer priorities and enhancing overall customer success throughout the lifecycle. Responsibilities:Own customer success and retention as the primary post-sales account ownerDevelop and execute customer success strategies to drive measurable outcomes and account growthBuild strategic relationships with executive sponsors, economic buyers, and security leadersDevelop Mutual Success Plans and demonstrate business value through Executive Business ReviewsManage renewal readiness and collaborate with Sales to identify expansion opportunitiesMonitor customer health metrics and engagement data to anticipate and mitigate risksPartner with cross-functional teams to deliver coordinated customer experiencesRepresent customer feedback internally to improve outcomesMaintain accurate plans and leverage data and AI tools for operational efficiency Requirements:Minimum 3 years in Customer Success, Strategic Account Management, or related role within enterprise SaaS, cybersecurity, or complex technology environmentsProven success managing enterprise customer relationships, retention, and growthStrong commercial acumen connecting technical solutions to business outcomes and ROIWorking knowledge of cybersecurity and ability to engage technical and executive stakeholdersExperience developing customer success plans and leading Executive Business ReviewsExcellent communication, relationship-building, and collaboration skillsProactive, analytical problem-solver with strong ownership and judgmentProficiency with CRM and customer success platforms, interest in data and AI toolsBachelor’s degree or equivalent experience Pay Range and Compensation Package:The compensation for this position may vary depending on factors such as location, skills, and experienceA percentage of compensation may come as commission-based or discretionary bonusEquity and additional benefits may also be awardedCompensation Range $105,000—$150,000 USD Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.