Customer Success Manager

Core Responsibilities

• Maintain and develop professional relationships with existing clients
• Ensure client satisfaction and loyalty. Build relationships with key Client personnel, decision makers, stakeholders and buyers. Be the central Point of Contact of Enhesa’s customer base.
• Capture, report and act on customer feedback.
• Proactively assess, clarify, and validate customer needs on an ongoing basis
• Be curious, prepare and ask questions about the customer’s needs and business processes as well as provide knowledge of our applications to the customer; uncover roadblocks, and deliver strong account guidance.
• Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary Enhesa personnel
• Be a liaison between the client and Enhesa, mitigate client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client. Represent the Enhesa Team in cross-functional sounding boards/ projects And co-drive decisions to preserve and enhance client satisfaction and enable business growth.
• On-boarding clients
• Responsible for project managing the on-boarding of clients to the Enhesa services. Facilitate the communication between the Client and Enhesa's support Services (Client Services, Expert Support Services, etc.). Maximizing product usage and enhancing client satisfaction incl. NPS scores.

Requirements

• 2-4 years of demonstrated experience in managing existing accounts in a business-to-business environment in the Software, SAAS, IT, insurance, engineering, financial services or consultancy industry.
• Experience in executing sales and account plan-based strategies for current clients.
• Demonstrated ability to achieve annual growth targets and client satisfaction.
• Project management/ cross functional collaboration

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

$80,000 - $90,000 USD

Schedule

Not specified